Refund Policy

Last Updated August 3, 2026

At Home+Body, every order is handmade, packed, and shipped with care. Because our products are made in small batches (and often by one human being fueled primarily by caffeine and questionable amounts of optimism), we want to be clear about our return and refund policies.

By placing an order with Home+Body, you acknowledge and agree to the policies below:

Jewelry and Finished Handmade Items

All jewelry sales are final.

Due to the handmade and personal nature of our jewelry, we do not accept returns, exchanges, or refunds for earrings, necklaces, or other finished jewelry products simply because you have changed your mind, ordered the wrong style, or no longer want the item.

Please carefully review product photos, descriptions, measurements, and colour information before purchasing. Because our products are handmade, slight variations in colour, pattern, texture, shape, and finish are normal and are part of what makes each piece unique.

We are unable to offer refunds for:

Change of mind
Incorrectly selected colour, style, or size
Items that don't look exactly like they appeared on your screen due to differences in monitors or device settings
Normal variations associated with handmade products
Improper care, storage, or handling
Damage caused by the customer after delivery
Items that have been worn, altered, repaired, or modified

If your jewelry arrives damaged, defective, or incorrect, please contact us as soon as possible so we can determine the best way to make it right.

Maker Supplies and Tools

We want you to be excited to use your Home+Body maker supplies. If a physical maker item arrives broken or damaged, please contact us within 7 calendar days of delivery.

To be eligible for consideration, please email us with:

Your order number
A description of the issue
Clear photos of the damaged item
Photos of the packaging, if the package appears to have been damaged during shipping.

Please do not throw away the damaged item or packaging until we have had an opportunity to review the issue. We may need photographs or additional information to submit a claim with the shipping carrier (if applicable).

If the item is determined to have arrived damaged or defective, we may offer a replacement, store credit, or refund, at our discretion, depending on the circumstances and availability of the item.

Damage caused by misuse, accidents, improper storage, excessive force, normal wear and tear, or use outside of the product's intended purpose is not eligible for a refund or replacement. Please consult the product desciption for specific instructions to use maker items correctly.

Incorrect or Missing Items

We carefully check orders before they leave our studio, but mistakes can occasionally happen due to lack of sleep.

If you receive the wrong item, or an item is missing from your order, please contact us within 7 calendar days of delivery.

Include your order number and a photo of the items you received. We will review the order and work with you to correct the mistake.

Items Damaged During Shipping

We package orders carefully, but once a package leaves our hands, it is in the care of the shipping carrier.

If your order arrives visibly damaged, please take photographs of the package before opening it, if possible, as well as photographs of the damaged contents.

Depending on the circumstances, we may replace the damaged item, issue store credit, or provide a refund at our discretion.

Lost or Stolen Packages

Home+Body is NOT responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost or stolen.

If your tracking information says your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbours, and contact the shipping carrier for assistance. It is the customers responsibility to accurately fill out their address and provide a safe area for delivery.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if you would like the package sent again. Packages sent through Standard Delivery (no tracking) are not guaranteed.

Custom & Personalized Orders

Custom, personalized, or made-to-order items are FINAL sale and cannot be returned or refunded due to change of mind.

Before production begins, we may contact you to confirm details of your order. Please carefully review any personalization, spelling, colour choices, measurements, or other details you provide.

If we make an error on a custom order that differs from the information you provided, please contact us within 7 calendar days of delivery so we can work with you to resolve the issue.

Sale/Clearance Items

Items marked as sale, clearance, marked down, or final sale are not eligible for returns or refunds unless they arrive damaged or defective.

Any known imperfections or cosmetic flaws will be disclosed in the product description whenever applicable.

Digital Products

Due to the nature of digital products, all digital product sales are final.

We do not offer refunds for digital downloads, printable files, patterns, guides, or other digital products once the purchase has been completed.

If you experience a technical issue accessing or downloading a digital product, please contact us homeandbodyca@gmail.com and we'll do our best to help.

Refunds

If your refund is approved, we will notify you once the refund has been processed.

Approved refunds will be issued to the original payment method used to place the order. Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

Original shipping costs are generally non-refundable unless the refund is being issued because we sent an incorrect or defective item.

Exchanges

We do not offer exchanges on jewelry or other finished handmade products due to change of mind, preference, or incorrect selection.

If you receive an incorrect, damaged, or defective item, please contact us within the applicable timeframe so we can determine the appropriate resolution.

How to get in Contact

If there is a problem with your order, please don't panic! I'm human, and sometimes packages and polymer clay have other plans.

Please contact me as soon as possible at homeandbodyca@gmail.com with:

Order number:
Name used for the order:
Description of the issue:
Photos/videos, if applicable:

The sooner you contact me, the sooner we can figure out what happened and help where I can.

I want you to genuinely love what you receive from Home+Body. While I can't accept every return or refund request, I will always treat legitimate concerns fairly and do my best to find a reasonable solution when something goes wrong.

Thank you for supporting a small, handmade business and understanding that one woman is trying her best to make this experience a pleasant one! Every order genuinely means a lot to me and helps keep this creative dream going.